Pendampingan Manajemen Perubahan dan Implementasi QRIS untuk Meningkatkan Efisiensi Transaksi dan Kualitas Layanan pada UMKM Warung Makan Djawa

Abstrak

Micro, Small, and Medium Enterprises (MSMEs) play an important role in Indonesia's economy and are required to adapt to technological developments. Warung Makan Djawa is a culinary MSME located in Pandansari Village, Purwosari District, Pasuruan Regency, which has been operating since 2018. This community service activity aimed to implement change management through the socialization of the Quick Response Code Indonesian Standard (QRIS) to improve service quality for customers. The methods used included interviews, observations, socialization, and assistance for the business owner. The results showed that the owner gained a better understanding of the benefits of QRIS in facilitating transactions, improving service efficiency, and supporting business digitalization. The implementation of QRIS is expected to enhance customer satisfaction and strengthen the competitiveness of Warung Makan Djawa in the digital era